Khela Ghar FAQ —
All your answers, right here

No documents are needed to register. Simply provide your name, mobile number, email, and date of birth. However, for large withdrawals, identity verification via NID or passport may be required — this is purely for your security.

Yes — provided each person uses a separate mobile number, email address, and payment method. If multiple accounts will be accessed from the same device, notify Support in advance. Multiple accounts under a single NID are not permitted.

Enter Click the "Forgot Password?" link on the page. Enter your registered mobile number or email. An OTP will arrive within 30 seconds. Use the OTP to set a new password. The entire process takes under 3 minutes.

Wait 30–60 seconds first, then click the "Resend" button. If SMS is blocked or you're experiencing network issues, try again shortly. If the problem persists, contact us via live chat — we'll arrange an alternative verification method.

After 5 incorrect password attempts, your account is automatically locked for 30 minutes. Wait 30 minutes and try again, or use "Forgot Password" to reset it. If it's urgent, contact support via live chat.

Log in, go to profile settings, and enter your new number under the "Contact Information" section. OTP verification will be required on both your old and new numbers. Having a verified identity speeds up the process.

No, Khela Ghar Only for users aged 18 and above. Minors are not permitted to register. If underage use is detected during verification, the account will be closed. This is Responsible Gamingpart of.

bKash, Nagad, and Rocket transfers are usually completed within 5–15 minutes. Bank transfers may take 1–2 business days. Verified accounts are processed faster. Transfers made between midnight and 6 AM may take slightly longer.

Log in and select Wallet → Deposit → Nagad. Enter the amount (minimum ৳100). Your Nagad number and PIN will appear on screen. Complete the payment from your Nagad app. Your balance will update within 30 seconds.

First, wait 5 minutes — network delays can happen. If the funds still haven't arrived, note your bKash/Nagad transaction ID and contact us via live chat. Issues are usually resolved within 1 hour. Your money is never lost.

The minimum deposit is just ৳100. The same limit applies across bKash, Nagad, and Rocket. There are no transaction fees. The maximum deposit in a single day is ৳5,00,000. Verified accounts may have higher limits.

Khela GharSupported payment methods: bKash, Nagad, Rocket, and Bank Transfer (BKASH, Nagad, Rocket, Bank). Cryptocurrency is not currently supported. The minimum deposit is ৳100 across all methods.

If a withdrawal is cancelled, the funds are instantly returned to your Khela Ghar wallet. The reason for cancellation will be shown in your profile. Cancellations typically occur due to incomplete verification or mismatched details. Correct the issue and resubmit your request.

Khela Ghar does not charge any deposit or withdrawal fees. However, your mobile banking provider (bKash/Nagad) may apply a small charge as per their own policies. Bank transfer fees from your bank may also apply.

KYC keeps your account secure and helps prevent fraud. You'll need to submit a photo of your NID or passport before large withdrawals. Once verified, your withdrawal limits and processing speed increase. Verification is typically completed within 24 hours.

Wagering refers to how many times you must bet using your bonus funds. x5 means you need to wager the bonus amount five times. For example: if you receive a ৳2,000 bonus, you must place ৳10,000 in bets before withdrawing those funds. Wagering progress is fulfilled by betting from your bonus balance on any game.

Every day, 15% cashback on the previous day's losses is credited to your wallet by 9:00 AM, calculated after midnight. A minimum loss of ৳500 is required to qualify. There are no wagering requirements on cashback — you can withdraw it directly.

You'll find your unique referral code in your profile. When a friend or family member uses that code to Registration and make their first deposit, you'll receive a ৳500 bonus. The more referrals you make, the more you earn — there's no cap on referral rewards.

The most common reasons for bonus cancellation are: using multiple accounts, violating bonus terms, or suspicious activity. If your bonus is cancelled, you'll receive an explanation by email. If you believe it was a mistake, appeal via live chat — we'll review your case.

Free Spins are available on selected slot games with deposits or through promotional offers. You can also earn Free Spins weekly using loyalty points. Rewards Check the current offers on the page. A x5 wagering requirement applies to free spin winnings.

A reload bonus of up to 50% is available on your first deposit each day (maximum ৳2,000). A minimum deposit of ৳500 is required. The bonus is added to your account automatically. Terms & Conditions Terms & Conditions Full details are available on the page.

No, bonus funds cannot be withdrawn directly. Withdrawal is only possible after the wagering requirement has been met. Cashback bonuses, however, have no wagering requirement and can be withdrawn immediately. Your bonus and real balance are displayed separately in your profile.

Popular Games You'll find the Live Casino section under the category. Play Blackjack, Baccarat, and Roulette with real dealers. Make sure you have a stable internet connection (minimum 4 Mbps). Works great on mobile too.

Cash-out lets you settle an active bet before the match ends. Take a partial profit if you think you're winning, or cut your losses if things aren't going your way. The cash-out option appears in the "My Bets" section. Note that it isn't available on all bets.

Lottery View active draws on the page. Pick your preferred numbers or choose "Random". Tickets start from ৳50. Draw dates and prize details are listed for each lottery. Winnings are credited directly to your wallet.

Khela Ghar Fully optimized for mobile. All games run on both Android and iOS. Play directly in your browser or download the Android app. Live Casino and slots are just as enjoyable on mobile.

Yes. If a match is cancelled or postponed, all bets are voided and your stake is returned to your wallet immediately. Bets may also be cancelled if odds were incorrectly set. The reason for cancellation will be shown in your email and next to the bet in your profile.

The RTP for slots on Khela Ghar typically ranges from 94% to 98%. This means that over the long term, an average of ৳94–৳98 may be returned for every ৳100 wagered. The RTP for each game is listed in its information section. All games are certified by third-party auditors.

Yes, Khela Ghar supports accumulator or multi-bet options. Add multiple matches to your bet slip — odds multiply, so potential winnings are higher. However, the risk is also greater. You can include up to 12 events in a single bet.

Log in and go to Profile → Security → 2FA. Click "Enable 2FA". An OTP will be sent to your mobile — verify it and you're done. From that point on, an OTP will be required every time you log in from a new device. Keeping this enabled is strongly recommended.

Change your password immediately and log out of all devices. Go to Profile → Security → and click "Log out of all devices". Then notify our support team via live chat or email. We'll investigate and take the necessary action.

No. Khela Ghar Your personal information is never sold or shared with third parties. For more details, please see our Privacy Policysection. Your information remains confidential unless required by law.

Khela Ghar will never ask for your password, OTP, or payment PIN over the phone or via SMS. Official emails will only come from the khelaghar.biz domain. If anyone requests this information or sends you a suspicious link, report it immediately via live chat.

All games are RNG (Random Number Generator) certified — results are entirely random and unbiased. Third-party auditors carry out regular checks. Live Casino games feature real dealers, with results visible via live stream.

Go to Profile → Responsible Gaming to set your deposit, loss, and session limits. Self-Exclusion is also available. Learn more Responsible Gaming on the page. Limit reductions take effect immediately.

Go to Profile → Settings → "Close Account". State your reason and confirm with an OTP. Make sure to withdraw your wallet balance before closing. Consider Self-Exclusion as an alternative — your account won't be permanently deleted.

Log in and go to Wallet → "Transaction History". You'll see the date, amount, method, and status of each transaction. Use the filters to view transactions by specific date or payment method. You can also download the history as a PDF.

Click the language icon in the top-right corner. The full platform is available in both Bengali and English. Your preference is saved — the same language will be applied the next time you log in.

Go to Profile → Settings → "Notifications". Manage email, SMS, and push notifications separately. Promotional, transactional, and security alerts can each be toggled on or off individually. It is advisable not to turn off security alerts.

You earn loyalty points on every bet you place. Points can be redeemed for free bets, Free Spins, or cash bonuses. Rewards See full details on the page. Points are valid for 90 days.

Go to Profile → "Identity Verification". Upload clear photos of the front and back of your NID or passport. Take a selfie. Verification is usually completed within 24 hours. Once verified, your withdrawal limit increases significantly.